How Zero Homes works

First call Monday, install by Friday.

Most Zero Homes projects wrap from first call to a fully installed heat pump inside a single week. You'll talk to a Home Advisor, scan your home in the app, get a line-itemed quote, and we schedule the install with a vetted local crew, all inside five business days. Here's how each step works, start to finish.
A Zero Homes Home Advisor on a video call with a homeowner, beside the project timeline

How it works

Four steps from first call to install.

From the first call to a fully installed system, here is the whole arc.

  1. Talk to a Home Advisor

    A quick call to confirm the details, answer your questions, and kick off your scan.

    10 to 15 min

  2. Scan your home

    Walk through your house with the app; it captures the rooms, equipment, and electrical panel that drive your design.

    ~15 min

  3. Get your quote

    Our engineering team designs your system and sends a real, line-itemed quote with every rebate applied.

    1 business day

  4. Schedule your install

    Confirm your quote, pick a date, and a vetted local crew handles the install and commissioning.

    1 to 2 days on-site

What's on your plate

Here's who does what.

We handle the design, paperwork, and crew. Your part is short and clear.

What Zero Homes handles

Everything from design to commissioning.

  • System design + sizing
  • Equipment ordering and delivery
  • Every federal, state, and utility rebate, filed for you
  • Contractor selection from our pre-vetted network
  • Install management + post-install commissioning

What you handle

Short, clear, and on your time.

  • One 10 to 15 minute call with your Home Advisor
  • A ~15 minute scan in the Zero app
  • Confirming your quote and picking your install date

If something's outside this list, we'll tell you straight, no surprise asks.

The Zero Homes difference

What makes Zero Homes different.

Three things that change the experience, and one you'll notice on the first scan.
  • ACCA Manual J certified
    Our app's load calculation is certified by the Air Conditioning Contractors of America. Third-party verification of the design that powers your quote, not a guess.
  • Engineers, not sales reps
    Your system is designed by a building-science team, not a commissioned closer working from memory. The math does not bend to a sales quota.
  • 85+ pre-vetted crews
    Every installer in our network is reviewed for license, insurance, workmanship, and customer feedback. You see who's coming, and their reviews, before install day.

Zero Homes by the numbers

How the Zero Homes process holds up

4.8★Homeowner ratingFrom 54 Google reviews
< 1 wkFirst call to installTypical timeline
20%Average savings on heat-pump installsPer Canary Media (2024)
85+Vetted contractor partners

As of May 2026. Sources: Google Reviews; Canary Media (Sept 2024); Zero internal data.

What homeowners say about the process

“I did not know it was possible to get a virtual quote for a heat pump. The process was both as surprising as it was amazing. Not having a sales person in my home was so nice. The team was super helpful, no complaints at all, very responsive!”
Kelly
HVAC install
See all reviews

Common questions about the process

Short answers below. The full FAQ has more, including pricing, equipment, and post-install service.

More questions? Visit the full FAQ

Ready to start?

Ready to see what Zero Homes would design for your home?

Free assessment · Install in a week