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A heat pump is an all-in-one heating and cooling system that moves heat instead of generating it. In winter, it pulls heat out of the outside air and brings it inside. In summer, it runs in reverse and pulls heat out of your home. Because it is moving heat instead of burning fuel, a modern heat pump is typically two to three times more efficient than a furnace or a traditional AC.

Yes. Modern cold-climate heat pumps are designed to heat your home efficiently down to roughly -15°F. Most homes do not need backup heat, but for very large or drafty houses we can add a small electric heat strip for the coldest stretches. Every Zero Homes design is sized for your specific home and climate zone, not a one-size-fits-all rule of thumb.

Yes. One heat pump replaces both your furnace and your AC. That is part of why they are so efficient: a single piece of equipment runs year-round, and you are not paying to install and maintain two separate systems.

Almost certainly. Heat pumps work in a huge range of homes — ducted or ductless, all-electric or mixed-fuel, single-family or condo. The right equipment depends on your layout, existing ductwork, electrical service, and climate. Our virtual assessment gets us the information we need to recommend what is best for your home in about 15 minutes.

Quieter than you would expect. A modern outdoor heat pump unit runs at roughly 50 to 60 decibels at close range, about the same as a dishwasher. Indoor mini-split heads run even quieter, around 20 to 40 decibels, which is quieter than most refrigerators.

Ducted heat pumps use the existing ductwork in your home and deliver air through vents in every room. Mini-splits (or ductless heat pumps) mount directly on the wall or ceiling in each zone and do not need ducts at all. Which one fits depends on your home; some homes end up with a mix of both.

Yes — a dual-fuel setup is a common option. In that configuration, the heat pump handles most of your heating, and your existing furnace kicks in only on the coldest days. It is a good fit if your furnace still has life in it and you want to phase into full electrification.

Yes, by a wide margin. A gas furnace converts fuel to heat at somewhere between 80% and 95% efficiency. A modern heat pump delivers 250% to 400% efficiency because it is moving heat that already exists rather than generating new heat from scratch. That is why heat pumps lower most homeowners' energy bills — the unit itself uses dramatically less energy to keep you comfortable.

Entirely virtually, using our app. You will upload a few photos and a scan of your home using your phones camera. Then answer a handful of questions about your current equipment and comfort preferences. Our team of Home Advisors uses that data — plus your address, climate, and utility info — to design a system sized for your home. You will get a detailed quote and scope back within a day, all without anyone setting foot in your house.

No — not until the day we install. Our assessment is 100% virtual, which saves you a day off work waiting for a sales rep to show up. When it is time to install, our contractor partners come out, do the work, and leave. That is it.

More accurate than most in-home visits. The industry standard for heat pump design is called a "Manual J" load calculation, and our platform is certified to perform one. We use more data points than a typical in-home visit captures, and our designs are reviewed by a team of engineers — not a single commissioned sales rep working from memory.

A vetted local contractor from our partner network. We do not use subcontractors we have not pre-qualified. Every contractor we work with has been reviewed for license, insurance, workmanship, and customer feedback. Your project is designed and managed by Zero Home's in-house team; the physical install is done by the best local crew for your job.

Typically about a week from first call to installation. The assessment itself takes about 15 minutes of your time. Our team then needs about 1 day to design, price, and confirm rebates. Most heat pump installations wrap up in 1 to 2 days on-site.

Zero Homes is headquartered in Denver and serves homeowners across many states. The fastest way to check coverage for your specific address is to start a free assessment — we will tell you right away whether we can serve your area.

Walk away, no questions asked. The assessment and quote are free with no obligation to move forward. If anything in the scope or price is not right for you, tell us what is off and we will revise — or if it is just not the right time, there is nothing to cancel and no fees.

Yes — we are rated 4.8 out of 5 on Google, plus additional reviews on our own testimonials page. We do not curate only the glowing ones, when we mess up, we make it right.

It depends on your home size, existing equipment, electrical setup, and the equipment you pick. The good news: federal, state, and local rebates and incentives typically knock thousands of dollars off — and income-qualified homeowners can often cover most of the project cost through incentives alone. The best way to get a real number for your home is to start a free assessment.

Everything needed to design, install, and commission your system. That specifically includes full system design by our Home Advisor team, equipment (heat pump, thermostat, ancillary parts), installation labor by a vetted local contractor, permits and inspections, rebate paperwork and submission, and a post-install walk-through with support.

If a project needs something extra — say a panel upgrade to support the new electrical load — we will call it out before you sign.

Typically a stack of federal tax credits, state programs, and utility rebates. Exact amounts depend on your location, household income, and equipment. Our assessment pulls every rebate you are eligible for and applies them directly to your quote — so the number you see is the number you pay, not a pre-rebate sticker price.

No — we handle all of it. That is one of the biggest reasons homeowners choose Zero Homes. Tracking deadlines, filling out forms, and following up with utilities is a part-time job on its own. Our team manages every submission end-to-end; you just sign where we mark.

In most cases, no — we apply eligible rebates directly to your project so your out-of-pocket cost is lower from day one. A small number of rebates still require post-install reimbursement; if your project has any, we will flag exactly which ones and walk you through what to expect.

Yes. We partner with specialized lenders to offer low-rate financing for electrification projects, with terms designed for home equipment upgrades. Typical options include $0 down, fixed-rate loans with multi-year terms. Once you have a quote, we will walk you through which financing makes sense for your situation.

In two parts. You pay 50% when you sign the contract (less any upfront rebates), and the balance when the install is substantially complete and your system is operational. We accept ACH, check, and credit card; credit cards include a small processing fee.

No. The price in your quote is the price you pay, after all rebates and incentives are applied. If something changes mid-project — say your local inspector requires an additional part — we will communicate the cost before proceeding. No surprise line items at the end.

Yes — in a good way, once you adjust. Heat pumps deliver steadier, more even heat instead of the short, hot bursts a furnace produces. The air from your vents will feel less hot than it did with a furnace (around 95 to 100°F vs. 140°F+), but your home will sit at a more consistent temperature throughout the day. Most homeowners find it more comfortable after a week or two.

Pick a comfortable target and leave it there. We recommend 67 to 70°F for heating and 73 to 76°F for cooling, with the fan on "Auto." Heat pumps are designed for steady operation, so avoid dramatic temperature swings or deep nighttime setbacks — they can actually use more energy than holding a consistent temperature.

Yes — that is by design. A properly sized heat pump runs at a low, steady speed rather than in short, energy-intensive bursts. Think of a car: it gets better mileage at a steady highway speed than in stop-and-go traffic. Long run times mean your system is doing its job efficiently.

It depends on your system. For ducted heat pumps with standard 1-inch filters, change them every 1 to 3 months. For 4-inch media filters, every 3 to 6 months is usually fine. For mini-split heat pumps, check the washable filters inside the indoor units every 1 to 2 months and clean them when they look dusty. Your welcome packet includes the exact filter size and schedule for your system.

Less than a furnace-plus-AC combo. Change or clean filters on schedule, keep the outdoor unit clear of leaves and snow, and book a professional tune-up once a year. That is it. No annual gas safety checks, no combustion testing, no chimney inspections.

The same thing that happens with a gas furnace — your heating goes out. Both heat pumps and gas furnaces rely on electricity to run their blowers and controls, so a power outage takes either system offline. If you live somewhere prone to long outages, a battery or generator is worth discussing during your assessment.

Yes. Equipment manufacturers typically offer 10-year limited warranties on parts for heat pumps. Zero Homes also stands behind the installation itself. If something is not working right, you contact us — not the manufacturer, not a random service company — and we take it from there.

Contact Zero Homes first. We triage every service request, diagnose remotely where we can, and dispatch a service technician if needed. One team, one phone number, one email. You do not have to figure out whether it is the equipment, the install, or something else — that is on us.

A heat pump water heater is a water heater with a small heat pump on top of the tank. Instead of burning gas or using electric resistance coils, it pulls heat from the surrounding air and transfers it into the water. That makes it roughly three to four times more efficient than a standard electric water heater.

The big difference is efficiency. A gas water heater burns fuel to heat water; a standard electric water heater uses a lot of electricity on resistance coils. A heat pump water heater uses a fraction of the energy because it is just moving heat that already exists in the surrounding air. As a bonus, it doubles as a free dehumidifier for the room it is in.

Yes, almost always. Most homeowners cut their water-heating energy use by 60 to 70%. On top of that, heat pump water heaters qualify for federal tax credits and, in most areas, utility rebates — so the upfront cost after incentives is often close to the price of a standard replacement.

A bit more than a standard tank. You will need clearance for the heat pump unit on top (adds about 8 inches of height) and roughly 700 to 1,000 cubic feet of air space for efficient operation — typically a utility room, unfinished basement, or large closet with a vent. Our design team checks this during your assessment.

No — about as loud as a modern refrigerator. Typical noise levels land between 40 and 50 decibels, quieter than most kitchen appliances. If the install spot is right next to a bedroom or living space, we can recommend placement options or sound-dampening measures during your assessment.

Usually, yes. Modern hybrid heat pump water heaters operate efficiently down to roughly 37°F. If your install space drops below that, the unit automatically switches to its built-in electric backup so you always have hot water. For unheated garages in cold climates, we may recommend a specific cold-climate model.

About a day. Most heat pump water heater installs are same-day swaps: we remove the old unit, set and plumb the new one, connect the electrical, and commission the system. If your space needs any electrical work — a new circuit or outlet, for example — we factor that into the timeline before you sign.

Yes — it is one of the easiest fuel-switch projects in the home. We remove your old gas unit, cap the gas line, and install the new electric heat pump water heater. In most homes, this can be done without a service panel upgrade, though every situation is different and we will flag any electrical work needed in your quote.