Frequently Asked Questions
Assessment
Yes, you may be eligible to receive 30% off the price of your assessment up to $150 in when you file your taxes
We’ll still need to gather information about your home and suggest you start by downloading our app. If you’re simply looking to install a single appliance, we may not need to conduct a full audit.
The digital audit technology we’ve developed allows us to capture more information than most contractors collect on site. This allows us to provide highly engineered designs, while saving you the hassle of coming to your home.
If you’re unable to conduct the assessment by yourself, we’d suggest arranging for a friend or neighbor to use our app to gather the necessary information about your home. If that’s not possible, reach out to your home advisor and we’ll make sure to accommodate you.
Install
Systems are typically installed within a few weeks of contract signing, but can vary based on seasonality and availability of our contractors.
One of Zero’s thoroughly vetted, high-quality installers. We only work with the best local pros.
We built sophisticated software to make it easy to get accurate, affordable project quotes without the hassle of in-home sales calls.
No, we deliver firm pricing. If any changes need to be made to the project scope they will happen after a walk-through of your home, less than 5% of our jobs have pricing changes post walk-through. A walk-through is typically done for solar, heat pump and insulation projects prior to installation.
All of our projects come with a minimum of a 1 year labor warranty provided directly by the installer that completed your project in addition to the equipment warranty provided by the manufacturer. If you have an issue with your system its best to call your installer or manufacturer directly. Zero acts as a superservice and we’re happy to help if you ever have any questions.